{"product_id":"hiver-automate-customer-service","title":"Hiver - Automate Customer Service","description":"\u003cp\u003eHiver is a modern AI powered customer service and email collaboration platform built for fast-moving teams that need to manage customer conversations effortlessly.\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"279\" data-end=\"282\"\u003eIt unifies support channels including email, live chat, voice, WhatsApp and more into a single intuitive workspace so teams don’t have to switch between tools.\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"478\" data-end=\"481\"\u003eThe platform layers AI and workflow automation on top of familiar interfaces like Gmail and Outlook for streamlined operations.\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"645\" data-end=\"648\"\u003eTeams can assign, prioritize and track messages from shared inboxes with clear ownership, eliminating duplication and missed replies.\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"818\" data-end=\"821\"\u003eHiver uses AI to triage conversations, draft suggested responses, detect sentiment and auto-tag messages for faster resolution.\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"985\" data-end=\"988\"\u003eAutomations help teams route requests, enforce SLAs, and organize work while AI Copilot aids in drafting, refining and summarizing replies.\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"1164\" data-end=\"1167\"\u003eBuilt-in analytics and dashboards help monitor key metrics like response times and team performance for continuous improvement.\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"1331\" data-end=\"1334\"\u003eHiver’s collaborative inboxes include shared drafts, internal notes and collision alerts so team members never overlap or miss communications.\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"1513\" data-end=\"1516\"\u003eThe platform integrates with popular tools like Salesforce, Slack, Jira and Zapier to centralize customer context.\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"1667\" data-end=\"1670\"\u003eWith secure onboarding and scalable features, Hiver helps organizations of all sizes deliver exceptional customer support.\u003c\/p\u003e\n\u003ch4 data-start=\"4857\" data-end=\"4879\"\u003eKey Features\u003c\/h4\u003e\n\u003cp data-start=\"4880\" data-end=\"5430\"\u003e• Shared inboxes with assignable conversations and status tracking\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"4985\" data-end=\"4988\"\u003e• AI powered response suggestions, sentiment analysis and automation\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"5095\" data-end=\"5098\"\u003e• Multi-channel support including email, live chat, voice and messaging\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"5208\" data-end=\"5211\"\u003e• Collision alerts, internal notes and shared drafts for team collaboration\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"5325\" data-end=\"5328\"\u003e• Built-in analytics and dashboards to measure team performance\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003ch4 data-start=\"5432\" data-end=\"5452\"\u003eIndustries\u003c\/h4\u003e\n\u003cp data-start=\"5453\" data-end=\"5733\"\u003e• Customer Support and Service\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"5522\" data-end=\"5525\"\u003e• IT and Operations Teams\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"5589\" data-end=\"5592\"\u003e• Ecommerce and Retail Support\u003cspan class=\"\" data-state=\"closed\"\u003e\u003c\/span\u003e\u003cbr data-start=\"5661\" data-end=\"5664\"\u003e• Sales and Account Management\u003c\/p\u003e","brand":"Daidu.ai","offers":[{"title":"Default Title","offer_id":51747663020345,"sku":null,"price":0.0,"currency_code":"AED","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0919\/7594\/2457\/files\/hiver.png?v=1770116230","url":"https:\/\/marketplace.daidu.ai\/products\/hiver-automate-customer-service","provider":"Daidu.ai","version":"1.0","type":"link"}