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Description
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Use Case
Description
Tawk.to is a free, all-in-one live chat and customer support platform designed to help businesses engage with their website visitors in real time. With robust live chat functionality, ticketing, and knowledge base features, Tawk.to enables companies to resolve customer queries faster and streamline support operations—at no cost.
From startups to enterprises, Tawk.to is an ideal solution for businesses aiming to boost engagement, increase conversions, and deliver exceptional customer service. Optional add-ons like AI Assist, video chat, and branding removal provide flexibility for advanced use cases.
Key Features
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Free Live Chat – Engage website visitors instantly with unlimited agents.
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Ticketing System – Convert chats into tickets for structured follow-ups.
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Knowledge Base – Provide self-service FAQs and guides for customers.
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Proactive Engagement – Use triggers to start chats automatically.
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Analytics Dashboard – Monitor visitor behavior and support performance.
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Add-Ons – AI Assist, video/voice calls, and branding removal.
Industries
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E-commerce
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Retail
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SaaS
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Service Businesses
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Enterprises
Use Case
Tawk.to enables businesses to engage customers instantly on their websites, providing real-time answers to product inquiries, resolving issues through support tickets, and improving overall sales conversion. For example, an electronics e-commerce store can use Tawk.to to respond immediately to questions about product specifications, shipping timelines, or return policies. By combining live chat, ticket management, and a self-service knowledge base, businesses can ensure faster problem resolution, enhance customer satisfaction, and create a smoother, more personalized shopping experience that encourages repeat visits and higher conversion rates.