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Description
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Use Case
Description
Kommunicate is a powerful no-code customer support automation platform that combines AI chatbots with a team inbox to help businesses deliver instant, 24/7 customer service. With seamless integrations across web, apps, and popular messaging channels, Kommunicate enables companies to resolve repetitive queries automatically, while handing off complex issues to live agents.
By using Kompose AI agents or integrating with external AI (Dialogflow, OpenAI), businesses can train bots to answer FAQs, pull real-time data (such as order tracking), and escalate conversations intelligently. The platform includes advanced analytics, routing rules, and customizable welcome/fallback messages, ensuring a smooth, branded experience for customers.
Whether you’re running an e-commerce store, SaaS platform, or service business, Kommunicate helps you reduce ticket volume, improve response time, and boost customer satisfaction.
Key Features
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No-code AI chatbot builder (Kompose AI or connect external AI)
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Shared inbox for human agents and automated handoff
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Omnichannel support (Web, Mobile SDK, WhatsApp, Messenger, and more)
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Customizable welcome, fallback, and routing rules
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Knowledge base & document training for FAQs
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Analytics dashboard with CSAT, resolution rates, and performance insights
Industries
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E-commerce & Online Stores
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SaaS & Software Companies
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Education Platforms
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Healthcare Services
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Enterprises & Customer Support Teams
Use Case
Kommunicate is ideal for businesses that want to automate repetitive queries such as order tracking, refunds, return policies, and general FAQs, while still maintaining a smooth handoff to human agents when needed. For example, an e-commerce store receiving hundreds of daily inquiries like “Where is my order?” or “Do you ship internationally?” can deploy Kommunicate’s AI chatbot to provide instant answers 24/7, pulling real-time order details directly from the system. This reduces ticket volume, shortens response times, and ensures customers get accurate updates instantly, while complex or sensitive issues are seamlessly routed to a support agent for personalized resolution.