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Description
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Use Case
Description
Freshchat is an AI-powered live chat and messaging platform developed by Freshworks. It helps businesses connect with customers instantly across websites, apps, and popular messaging channels such as WhatsApp, Facebook Messenger, and Apple Business Chat.
From instant support to sales engagement and automated query handling, Freshchat streamlines customer interactions in one unified platform. Businesses can track visitor activity, provide real-time assistance, and use AI chatbots to automate repetitive conversations, saving time while improving customer satisfaction.
Key Features
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Real-time messaging across web, mobile, and popular channels
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AI-powered Freddy bot for automated responses
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Customizable chat widgets and channel integrations
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Advanced visitor tracking and lead capture
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Routing by groups and topics for better support management
Industries
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E-commerce
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SaaS & Technology
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Education
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Travel & Hospitality
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Finance & Banking
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Healthcare
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Telecom
Use Case
Freshchat enhances customer engagement by enabling businesses to provide instant support, guide leads through the sales process, automate frequently asked questions, and monitor visitor behavior for deeper insights. Its AI-powered chatbots and multi-channel messaging capabilities allow companies to respond quickly, improve customer satisfaction, and optimize conversions. For example, an e-commerce store can use Freshchat to provide real-time order updates via WhatsApp, answer product queries instantly, and seamlessly escalate complex issues to human agents when needed, ensuring a smooth and personalized customer experience.