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Description
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Use Case
Description
Crisp is an all-in-one customer messaging platform designed to streamline communication across multiple channels. With Crisp, businesses can unify live chat, email, social media messages, and WhatsApp into one shared inbox, making support faster and more efficient.
The platform goes beyond messaging by offering AI-assisted workflows, chatbots, a knowledge base, co-browsing, and proactive campaigns to improve customer engagement and conversions. From small businesses to global brands, Crisp helps teams reduce cart abandonment, provide instant answers, and deliver a seamless support experience.
Key Features
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Unified shared inbox for live chat, email, social, and WhatsApp
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No-code chatbot flows to automate FAQs
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Knowledge base builder for self-service support
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Co-browsing for real-time guided assistance
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AI features including smart replies and support copilots
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Proactive campaigns to boost engagement and reduce cart abandonment
Industries
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E-commerce
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SaaS & Technology
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Customer Support & Helpdesk
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Marketing & Agencies
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Retail & Hospitality
Use Case
For an e-commerce store, Crisp provides a complete solution to deliver 24/7 customer support and improve overall sales performance. By centralizing messages from live chat, email, social DMs, and WhatsApp, teams can respond faster and stay organized. AI-powered chatbots handle common inquiries automatically, while a knowledge base empowers customers to find answers independently. For more complex issues, Crisp ensures seamless escalation to human agents. In addition, proactive campaigns and co-browsing guide shoppers during checkout, helping reduce cart abandonment and boost conversions. This all-in-one approach enables businesses to enhance customer satisfaction, streamline support workflows, and grow revenue without juggling multiple tools.